| Introduction |
| |
The
objective is to develop the call center system of the Energy
Distribution Company. It's a CRM. SIDAC Reclaims enables
the recording and intelligent answering of "no supply"
reclaims.
Reclaim is integrated with Power Trace Operations and the
ERP of the company. This enables to give an early answer
to the customer and solve the supply problems very quickly. |
| Company
Name |
| |
ASINELSA
S.A. Argentinean consulting firm specialized in engineering
for electrical distribution companies with more than 20
clients in Latin America. |
| Business
Need |
| |
Minimize
the "no supply" time. Specially during storms.
To give answers to the clients automatically when the "no
supply cause" is know from Power Trace.
Give information to the control center about abnormal the
network status. |
| Solution |
| |
It
was developed based on the GUI of the previous Call Center
System, providing extra information about the customer status.
It was developed tools to represent the "reclaims clouds"
and to identify fails based on the knowledge base.
The system permit track the complete reclaims solution process.
From the reception, answering, dispatch, work orders managing,
use of materials to the statistics. |
| Benefits |
| |
The
solution provides tools to handle the customer reclaims
in a precise and way.
Reduce drastically the "no supply" time during
storms.
Manage optimally the operators. |
| Technologies |
| |
J2EE Platform
JMS (Java Message Service)
Java Web Start
O/R Mapping (TopLink), SQL
|
| Scenario |
| |
Call
center in the control center of the distribution company. |
